Delivery information

Ballarat, Victoria, Australia

If you are local, you can pick up from my studio on Camp Street during opening hours, or I can deliver by bike within Ballarat Central, for free.

Australia

Flat rate delivery is available Australia-wide. Parcels are sent by Australia Post and/or Sendle (a carbon-neutral courier service).

Please note that deliveries may be delayed by COVID-19. If you require Express Post please get in touch.

International

Flat rate delivery is available to a selection of countries, via Australia Post “standard” service, with tracking. The following countries are currently available:

  • New Zealand: 6-12 business days
  • Canada: 10-20 business days
  • United States: 10-20 business days
  • Most of Western Europe: 9-20 business days

If you are outside these countries and would like to place an order, drop me an email and I can most likely add you to the list.

Please note that most postal services are experiencing delays due to COVID-19. See the Australia Post website for the most current international delivery times.

Insurance

All parcels are insured up to $100 as standard. You can add insurance for the full value as an option.

If a parcel is lost or damaged, you will be refunded only up to the amount of insurance purchased.